Laundry Pickup FAQ Philadelphia
Laundry Pickup FAQ Philadelphia answers the questions customers ask most about our pickup windows, wash and fold process, comforters, curtains, and delivery.
If you don’t see your question, start a booking (fastest way to confirm details) or reach out using the contact info at the bottom of this page.
- Free pickup and delivery (service radius)
- Optional same-day return (+$10)
- $2.00 per pound wash and fold
Ready to schedule?
Booking and Pickup
The easiest way to confirm coverage, pickup windows, and exact totals is to start a booking. You’ll see estimates and options before checkout.
How do I schedule a pickup?
Schedule online at our booking page. Choose a pickup window, add notes (like fragrance-free or delicates), then checkout. We’ll send confirmations and reminders so there’s no guesswork.
What pickup windows do you offer?
We offer morning, afternoon, and evening pickup windows. Standard turnaround is typically next day. If you need it fast, select the same-day option during booking (available with an early pickup window).
Do I need to be home for pickup and delivery?
Not always. Many customers leave a bag at the door with simple instructions. Add delivery notes in your booking (gate code, preferred drop spot, call/text preference) so the handoff stays smooth.
What should I do before pickup?
Bag your laundry in any sturdy bag, then add notes for preferences: scent-free, softener yes/no, dryer sheets yes/no, air-dry items, or special folding. If you have stains, point them out in the notes so we can pre-treat during processing.
What areas do you serve?
We serve a practical radius around Manayunk/Roxborough (19128), generally within about 10 miles. See the full list on Service Areas, or start a booking and enter your address to confirm availability.
Wash and Fold
Our wash and fold service is designed to be simple: we pick up, sort carefully, wash and dry per care labels, fold neatly, then return everything ready to put away.
What is included with wash and fold?
Wash and fold includes pickup and delivery in our service radius, careful sorting (colors, fabrics, delicates), washing and drying per label, and neat folding. During booking you can choose preferences like fragrance-free or lightly scented.
Do you keep orders separate?
Yes—orders are tagged and handled as individual orders so your items stay together from pickup to delivery. We sort by color and fabric and aim for consistent, predictable results every time.
Can you do fragrance-free or sensitive-skin preferences?
Yes. Add a note during booking for fragrance-free or lightly scented, and whether you want softener or dryer sheets. The clearer your notes, the more “exactly how you like it” the finish will be.
Do you handle delicates?
We handle many delicates when they’re washable. If you have items that need extra care (air-dry, low-heat, gentle), add a note at booking and separate them if you prefer. If any label indicates “dry-clean only,” we’ll pause and contact you before processing.
Do you remove stains and pet hair?
We’ll pre-treat stains when noted and do practical lint/pet-hair removal where appropriate. Some set-in stains and heavy pet hair may not fully come out, but good notes help us give problem items extra attention.
How is my laundry returned?
Laundry is folded neatly and returned ready to put away. Many orders are sealed in clear bags for freshness and easy carry. Add delivery instructions in your booking so drop-off is exactly where you want it.
Comforters and Bulky Items
Bulky items need the right cycle and the right dry settings. If it’s washable, we’ll follow the care label and finish it for a clean, fresh return.
Do you wash comforters, quilts, and blankets?
Yes. Comforters, quilts, and blankets are handled when they’re washable per the care label. You can schedule them directly in the catalog here:
Comforter and Quilt Booking.
How are bulky items dried?
We follow care labels and typically use low heat when needed to protect fill, stitching, and fabric. If you have a preference (extra dry time, low heat only), add a note during booking so we can match your request.
Can I add multiple comforters to one order?
Yes—add the quantity you need during booking. If you’re unsure what to choose, start the booking and you’ll see item options and totals before checkout.
What about pillows, duvet covers, and sheets?
Washable bedding like sheets, pillowcases, duvet covers, and lightweight blankets can be included in your wash and fold. If anything is “dry-clean only,” we’ll pause and contact you before processing.
Curtains and Household Items
Household textiles vary a lot by fabric and lining. The care label is the rule—if it’s washable, we’ll aim for a careful, label-safe clean.
Can you wash curtains or drapes?
If your curtains are machine-washable per the care label, add a note during booking (fabric type, lining, and any concerns) and we’ll confirm handling at pickup. For dry-clean-only or heavily lined drapes, we’ll contact you before processing.
Do you clean towels, bath mats, and kitchen linens?
Yes—towels, washcloths, and many household linens can be included in wash and fold. If you want them separated from clothing, add a note and we’ll sort accordingly.
Can you handle uniforms or work clothes?
Yes. Add notes for special items (logos, reflective strips, heavy soil, air-dry requests). If anything requires dry cleaning, we’ll pause and confirm with you before proceeding.
Pricing and Policies
Pricing is designed to be simple and predictable. You’ll see your totals during booking, and you can always review details on the Pricing page.
How much does wash and fold cost?
Wash and fold is priced per pound (commonly shown as $2.00 per pound on our service pages). The easiest way to see exact totals is to start a booking, and you can also review details on Pricing.
Do you offer same-day return?
Yes—same-day return is available for an additional $10 when you choose an early pickup window during booking. If you need speed, select the same-day option at checkout.
How do you keep cleaning safe and hygienic?
We use commercial-grade equipment, follow care labels, and choose effective products with safety in mind. For general guidance on product safety and laundry hygiene, you can explore
EPA Safer Choice
and
CDC cleaning and hygiene guidance.
Where can I read your privacy policy?
You can read it here: Trusted Essential Privacy Policy. It explains how we handle info like addresses, order details, and SMS updates.
What if I have special requests every time?
Add your preferences in the booking notes (fragrance-free, fold style, air-dry, separate towels, etc.). The more specific the note, the more consistent your results will be across future orders.
Still have a question?
Start here: Book Pickup or See Pricing. Booking is the fastest way to confirm coverage and options.
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